At SparksIntegra, we are extremely proud that in 10 years’ trading, we have NEVER lost a client through poor service or cost. This could be because when it comes to IT Support packages we start where others stop.
Listed below is the managed it service we offer to ALL our clients, large or small, new or old. This Bronze package is so comprehensive because it matters greatly to us that every customer is well looked after.
However, we recognise that our clients’ needs are different, and so we also offer silver and gold upgrades to ensure that your specific requirements are catered for.
By getting to know your business inside out, our dedicated teams can offer strategic advice on which managed it service package is best suited to you, allowing you to focus on running your business.
Our IT Support Services give you total support and management for a fixed monthly cost. We can become your fully managed IT department and cloud services provider and work with you to ensure the return from your technology investment is maximised.
Bronze provides unlimited remote support and servicing five days a week for a monthly base cost. If an on-site engineer is then required, we charge for their time spent with you.
With Silver, all remote and on-site support is covered within your fixed monthly cost, and on site engineering is available to you five days per week within this agreement.
Gold gives you the ultimate, bespoke cover where all costs are included and our engineers are available to you 24/365 to solve any technical issues, including proactive and reactive on-site support.
We tailor our support to suit your requirements whether engineers are required on site for a fixed number of days, daily, weekly or monthly. Gold cover also allows for any other ‘ad hoc’ support visits that may be required, all within your monthly cost.
Like Silver, the Gold agreement is billed on a straightforward, all-inclusive monthly basis.